Develop Professionalism at Workplace

Program Includes

Case study

Introduction

Define the elements of customers experience in his or her brand Develop the right attitude to become a useful resource Define appropriate and inappropriate office behavior Better manage time and deadlines Appreciate differences among the team members Better manage internal and external conflicting situations Develop action plans to improve professionalism at work

Customer Service for Call Center Agents

Program Includes

Case Study

Assignment

Introduction

Define the elements of customers experience in his or her brand Develop the right attitude to deliver excellent customer service Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Manage difficult customers and situations Develop skills to effectively manage different types of customers Manage personal stress level

Fundamental Training on Software Testing

Program Includes

Practical Work

Online Support

Introduction

Introduce Software Quality Assurance The need of Software Testing in a Software Development Project Different Software Testing Definition with its use Participate to improve Software Quality Understanding different methods and how to use it in different case

Corporate Sales Essentials

Program Includes

Practical work

Assignments

Introduction

Understand the overall value of B2B Account Management Learn to rank the attractiveness of customers to be business accounts Understand different aspects of your accounts’ decision process, factors, and key players Learn how to become a good B2B Account Manager

Key Account Management Essentials

Program Includes

Case Study

Introduction

Understand the overall value of KAM Learn to rank the attractiveness of customers to be a key account Understand different aspects of your accounts’ decision process, factors, and key players Learn how to become a good Key Account Manager

Develop Customer Experience Management Strategy

Program Includes

Practical session

Introduction

Understand the concept and importance of CEX and CEM Understand your organization's customer experience level Understand the key enablers for a customer centric organization Learn how to develop a customer experience strategy for your team

Video Marketing for Local Businesses

Program Includes

Practical Work

Online Support

Introduction

Rank their Promotional Videos On Google &Youtube Video Marketing for your Local Business Learn More About Video SEO Create an Online Presence through Video Marketing SEO Professionals or Online Marketers learn and commit to take action through the TRAINING

Fundamental Training on Software Testing

Program Includes

Practical Work

Online Support

Assignments

Introduction

Introduce Software Quality Assurance The need of Software Testing in a Software Development Project Different Software Testing Definition with its use Participate to improve Software Quality Understanding different methods and how to use it in different case

Advanced Graphics Design

Program Includes

Practical Work

Online Support

Assignments

Introduction

Designing logos Creating vector illustrations Turning photographs into vector artwork Vectoring and colorizing traced hand drawings Preparing graphics for web and print Designing info-graphics