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What you will learn ?


  • Understand the concept of CEX
  • Learn how to manage customer expectations
  • Learn about the tools and techniques to manage customer experience
  • Understand your organization's customer experience level

Requirements


  • Employees from all level of the organization

Description


Customer experience (CEX) is defined as your customers’ perceptions – both conscious and subconscious – of their relationship with your brand resulting from all their interactions with your brand during the customer life cycle. Delivering positive customer experience requires proper mindset to understand customer needs and treat the customer as they want to be treated.

In this highly interactive one day training, the participants will be exposed to different practical information and exercises to improve their personal customer centric skills and attitude.

Course content:
1. Understanding of customer experience concept
2. How to deliver positive CEX 

Instructor


Mohammad Mubir
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  • 1 Students
  • 8 Courses

Mohammad Mubir Mahmud Chowdhury

  • Co-Founder and Lead Consultant, Beyond Rationale; Co-Founder, Di
  • Job role and Personal Profile Analysis Customer Experience Management Net Promoter System (NPS) Lean Six Sigma methodology (continuous improvement) Proactive customer feedback mechanism Co-creation panel Key Account Management B2B sales and relationship management Direct Sales Project Management

With over 15 years of professional experience, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management, B2B sales, and customer relationship management, and business communications.

He is the Co-Founder & CEO of Humac Lab Ltd. which has already created award winning products. He is also a promoter of Customer Experience Management concept along with playing an anchor role in the CEM training and consultancy field of Bangladesh.

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