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Program Includes

Case study

Practical work

Assignment


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What you will learn ?


  • Define the elements of customers experience in his or her brand
  • Sales and service center team management
  • Empathize with customers
  • Build rapport with customers
  • Avoid critical mistake areas that make customers unhappy
  • Manage difficult or angry customers
  • Manage personal stress level

Requirements


  • Existing and aspiring sales & service centre managers.

Description


Customer service is a very effective element that manages almost 5-6% of overall customer experience. This two-session training will help sales center agents learn to make the very most of their interaction based work, including understanding the best ways to listen, be heard, manage relationships, and finally sell to customers.



Course outline:

1. Offering your service to customers

2. Fixing customer service basics
3. Delivering superior service
4. Skills to win customers’ hearts
5. Seven pillars of Customer service
6. Converting visitors to customers
7. Sales center team management


* customized training sessions can also be developed upon customer requirement 

Instructor


Mohammad Mubir
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  • 1 Students
  • 13 Courses

Mohammad Mubir Mahmud Chowdhury

  • Co-Founder and Lead Consultant, Beyond Rationale; Co-Founder, Di
  • Job role and Personal Profile Analysis Customer Experience Management Net Promoter System (NPS) Lean Six Sigma methodology (continuous improvement) Proactive customer feedback mechanism Co-creation panel Key Account Management B2B sales and relationship management Direct Sales Project Management

With over 15 years of professional experience, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management, B2B sales, and customer relationship management, and business communications.

He is the Co-Founder & CEO of Humac Lab Ltd. which has already created award winning products. He is also a promoter of Customer Experience Management concept along with playing an anchor role in the CEM training and consultancy field of Bangladesh.

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