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What you will learn ?


  • Avoid critical mistakes in communication
  • Know how to communicate with diplomacy
  • Know how to speak more effectively
  • Use the techniques of active listening

Requirements


  • Professionals of all levels of an organization

Description


Studies tell that 70% of mistakes in the workplace are a direct result of poor communication. In any business role or function, you must be able to convey your ideas in ways that drive effective decision making, teamwork, and action. This highly interactive two-day course will help you become a more persuasive communicator in a range of settings. 

Training outline:

1. Importance of business communication
2. Verbal communication: speaking and listening
3. Verbal communication: questioning, feedback, conflict, confrontation
4. Non verbal communication and body language
5. Written communication

Instructor


Mohammad Mubir
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  • 1 Students
  • 8 Courses

Mohammad Mubir Mahmud Chowdhury

  • Co-Founder and Lead Consultant, Beyond Rationale; Co-Founder, Di
  • Job role and Personal Profile Analysis Customer Experience Management Net Promoter System (NPS) Lean Six Sigma methodology (continuous improvement) Proactive customer feedback mechanism Co-creation panel Key Account Management B2B sales and relationship management Direct Sales Project Management

With over 15 years of professional experience, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management, B2B sales, and customer relationship management, and business communications.

He is the Co-Founder & CEO of Humac Lab Ltd. which has already created award winning products. He is also a promoter of Customer Experience Management concept along with playing an anchor role in the CEM training and consultancy field of Bangladesh.

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