With over 15 years of professional experience, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management, B2B sales, and customer relationship management, and business communications.
He is the Co-Founder & CEO of Humac Lab Ltd. which has already created award winning products. He is also a promoter of Customer Experience Management concept along with playing an anchor role in the CEM training and consultancy field of Bangladesh.
Program Includes
Practical work
Case study
Assignment
Introduction
Define the elements of customers experience in his or her brand Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Develop proper attitude required to become an excellent sales center agent Manage difficult or angry customers Develop skills to effectively manage different types of customers Manage personal stress level
Program Includes
Practical work
Assignments
Introduction
Understand the overall value of B2B Account Management Learn to rank the attractiveness of customers to be business accounts Understand different aspects of your accounts’ decision process, factors, and key players Learn how to become a good B2B Account Manager
Program Includes
Assignments
Practical Work
Introduction
Understand the concept of CEX Learn how to manage customer expectations Learn about the tools and techniques to manage customer experience Understand your organization's customer experience level
Program Includes
Assignments
Practical Work
Introduction
Avoid critical mistakes in communication Know how to communicate with diplomacy Know how to speak more effectively Use the techniques of active listening
