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Program Includes

Practical work

Case study

Assignment


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What you will learn ?


  • Define the elements of customers experience in his or her brand
  • Empathize with customers
  • Build rapport with customers
  • Avoid critical mistake areas that make customers unhappy
  • Develop proper attitude required to become an excellent sales center agent
  • Manage difficult or angry customers
  • Develop skills to effectively manage different types of customers
  • Manage personal stress level

Requirements


  • Existing and aspiring sales & service center agents. 

Description


Customer service is a very effective element that manages almost 5-6% of overall customer experience. This two-session training will help sales center agents learn to make the very most of their interaction based work, including understanding the best ways to listen, be heard, manage relationships, and finally sell to customers.



Course Outline:

1. Offering your service
2. Fixing customer service basics
3. Delivering superior service
4. Skills to win customers’ hearts
5. How to deal with different type of customers
6. Converting visitors to customers

Instructor


Mohammad Mubir
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  • 1 Students
  • 13 Courses

Mohammad Mubir Mahmud Chowdhury

  • Co-Founder and Lead Consultant, Beyond Rationale; Co-Founder, Di
  • Job role and Personal Profile Analysis Customer Experience Management Net Promoter System (NPS) Lean Six Sigma methodology (continuous improvement) Proactive customer feedback mechanism Co-creation panel Key Account Management B2B sales and relationship management Direct Sales Project Management

With over 15 years of professional experience, Mr. Md. Mubir M. Chowdhury is an expert in Customer Experience Management, B2B sales, and customer relationship management, and business communications.

He is the Co-Founder & CEO of Humac Lab Ltd. which has already created award winning products. He is also a promoter of Customer Experience Management concept along with playing an anchor role in the CEM training and consultancy field of Bangladesh.

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