Friday, 26 Jul, 2019
09:00 AM - 05:00 PM
Participants will be exposed to the information and tasks to reveal the dynamics that create customer expectations and how to effectively manage by nurturing .
Price: Tk. 6,000.00 + VAT
Program Includes
Practical Work
Assignments
Introduction
Understand the importance to deliver as per customer expectations Acknowledge the factors that shapes customer expectations Learn how to effectively manage customer expectations Learn to how to regularly exceed customer expectations
Friday, 09 Aug, 2019
09:00 AM - 05:00 PM
Delivering positive customer experience requires proper mindset to understand customer needs and treat the customer as they want to be treated.
Price: Tk. 8,000.00 + VAT
Program Includes
Assignments
Practical Work
Introduction
Understand the concept of CEX Learn how to manage customer expectations Learn about the tools and techniques to manage customer experience Understand your organization's customer experience level
Friday, 30 Aug, 2019
09:00 AM - 05:00 PM
Learn the how to create strategy to manage customer experience as a team from their respective levels.
Price: Tk. 15,000.00 + VAT
Program Includes
Practical session
Introduction
Understand the concept and importance of CEX and CEM Understand your organization's customer experience level Understand the key enablers for a customer centric organization Learn how to develop a customer experience strategy for your team
