Customer Service for Operations Team Leaders

Program Includes

Case study

Practical work

Assignment

Introduction

Define the elements of customers experience in his or her brand Sales and service center team management Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Manage difficult or angry customers Manage personal stress level

Customer Service for Operations Team Leaders

Program Includes

Case study

Practical work

Assignment

Introduction

Define the elements of customers experience in his or her brand Sales and service center team management Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Manage difficult or angry customers Manage personal stress level