Customer Service for Retail Store Agents

Program Includes

Practical work

Case study

Assignment

Introduction

Define the elements of customers experience in his or her brand Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Develop proper attitude required to become an excellent sales center agent Manage difficult or angry customers Develop skills to effectively manage different types of customers Manage personal stress level

Customer Service for Retail Store Agents

Program Includes

Practical work

Case study

Assignment

Introduction

Define the elements of customers experience in his or her brand Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Develop proper attitude required to become an excellent sales center agent Manage difficult or angry customers Develop skills to effectively manage different types of customers Manage personal stress level