Friday, 26 Jul, 2019
09:00 AM - 05:00 PM
Participants will be exposed to the information and tasks to reveal the dynamics that create customer expectations and how to effectively manage by nurturing .
Price: Tk. 6,000.00 + VAT
Program Includes
Practical Work
Assignments
Introduction
Understand the importance to deliver as per customer expectations Acknowledge the factors that shapes customer expectations Learn how to effectively manage customer expectations Learn to how to regularly exceed customer expectations
Friday, 23 Aug, 2019
09:00 AM - 05:00 PM
This highly interactive two-day course will help you become a more persuasive communicator in a range of settings.
Price: Tk. 5,000.00 + VAT
Program Includes
Assignments
Practical Work
Introduction
Avoid critical mistakes in communication Know how to communicate with diplomacy Know how to speak more effectively Use the techniques of active listening
