Friday, 20 Sep, 2019
09:00 AM - 05:00 PM
This training will help call center agents learn to make the very most of their.
Price: Tk. 5,000.00 + VAT
Program Includes
Case Study
Assignment
Introduction
Define the elements of customers experience in his or her brand Develop the right attitude to deliver excellent customer service Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Manage difficult customers and situations Develop skills to effectively manage different types of customers Manage personal stress level
