12+ years experiences with 6+ years data analyst in interpreting and analyzing data for driving business solutions and having exceptional track record in Workforce Management, conducting Training & Development initiatives.
Creative in finding solutions to problems and determining modifications for optimal use of organizational data. Excellent understanding of business operations and analytics tools for effective analyses of data.
Program Includes
Case Study
Assignment
Introduction
Define the elements of customers experience in his or her brand Develop the right attitude to deliver excellent customer service Empathize with customers Build rapport with customers Avoid critical mistake areas that make customers unhappy Manage difficult customers and situations Develop skills to effectively manage different types of customers Manage personal stress level
Program Includes
Case Study
Introduction
Understand the overall value of KAM Learn to rank the attractiveness of customers to be a key account Understand different aspects of your accounts’ decision process, factors, and key players Learn how to become a good Key Account Manager
